Each account is equipped with contact credits. These credits allow you to access contact details for both potential clients and candidates. Each time you click the Reveal/Refresh button, a contact credit is used.
How many contact credits do I have?
Contact credit amounts are found in your contract, as well as in your Account section on the platform. Those accounts with a Fair Use Policy are credited with 500 credits at a time. As the credits run out, more are added on. In the Account section, you can see the total number of credits you are allotted, how many you have used, how many remain, and how many days left before they refresh.
Do the credits rollover?
The contact credits you have left at the end of the month DO NOT rollover. The number of credits refreshes back to your allotted amount at the first of each month.
Can I get more credits?
Contact credits are set up during the contact negotiations, however you can increase your contact credits by having high usage across the users on the account or submitting a G2 review. Reach out to your dedicated Customer Success Manager for more information.
Can I contact people without using a contact credit?
Yes, you can! Once you have integrated your email, you can send an email to any contact without using a contact credit. Simply select that person by clicking on the checkbox next to their name, then click message. Emails will be sent to their business/work email address. If you would like phone numbers and links to their LinkedIn profiles, you will have to use a credit to reveal that information.
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