Understanding Contact Scoring: A Comprehensive Guide to Quality Indicators

Modified on Fri, 28 Apr 2023 at 08:56 AM


At Selligence, we understand the importance of reaching the right contacts at the right time. That's why we've introduced Quality Indicators for contact information, a feature designed to help you maximise your outreach efforts. In this knowledge base article, we'll walk you through the contact scoring system, explain the various Quality Indicators, and provide guidance on how to best utilise this powerful feature.

What are Quality Indicators?

Quality Indicators are tags that provide insights into the reachability of your contacts, making it easier for you to prioritise your outreach efforts and achieve better results. The system classifies contacts based on the quality of their email addresses and phone numbers, giving you an idea of how likely you are to successfully connect with them.

Contact Scoring Categories

There are four Quality Indicator categories:

  1. Medium - Verification not possible; emails might bounce.
  2. High - Good chance of reaching the contact.
  3. Very High - Excellent chance of reaching the contact.
  4. Verified (for phone numbers only) - Validated connection to the contact.

How to Use Quality Indicators

To make the most of Quality Indicators, follow these simple steps:

  1. Log in to your Selligence account.
  2. Browse your prospect list or sales triggers and observe the Quality Indicators assigned to each contact.
  3. Prioritise your outreach based on the Quality Indicator categories. For example, you may choose to focus on contacts with Very High or Verified indicators first.
  4. Keep an eye on Medium-rated contacts, as there may be opportunities for improvement or verification in the future.

Selligence Chrome Extension

Quality Indicators are also available on the Selligence Chrome Extension, providing you with a seamless experience as you browse the web and access valuable contact insights. To take advantage of this feature, simply install the extension and log in with your Selligence credentials.


Quality Indicators for contact information are a powerful tool to help you maximise your outreach efforts and connect with the right people. By understanding and utilising the contact scoring system, you can ensure that your time and resources are spent effectively, leading to improved results and greater success.

If you have any questions or need further assistance with Quality Indicators, please don't hesitate to reach out to our support team. We're here to help!

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